Cancellation Policy

This Cancellation Policy applies to services provided through RechargePoint, operated by Arpit Agarwal.

Recharge and Bill Payment Transactions

A recharge or bill payment request may be cancelled only where the transaction has not already been processed by the relevant service provider. Once a transaction has been successfully processed, cancellation may not be possible.

Pending Transactions

If a transaction remains pending, the request may continue to be processed until the final transaction status is received from the relevant service provider or payment partner. Customers should avoid submitting duplicate requests while a transaction is pending.

Failed Transactions

If a transaction fails after the customer's account has been debited, the transaction will be reviewed based on the transaction status and the applicable payment/service provider process. Where a refund is approved, it will generally be initiated to the original payment method.

Add Money Requests

An Add Money request may be subject to verification. Cancellation or reversal of an Add Money request may be considered before final credit, depending on its status and verification requirements.

Cancellation Request Duration

Where cancellation is technically available, customers should contact support as soon as possible and provide the transaction/reference number. Cancellation requests received after successful processing may not be accepted.

Contact Support

For cancellation-related queries, contact:

Email: arpitagarwal131084@gmail.com

Mobile: +91 7017903529   /   +91 9997991814