Refund & Cancellation Policy

This page describes the general approach for transaction-related refunds and cancellations on RechargePoint, operated by Arpit Agarwal.

Recharge and Bill Payments

Once a recharge or bill payment request has been successfully processed by the relevant service provider, cancellation may not be possible. If an amount is debited but the service remains pending or fails, the transaction will be handled according to the applicable service provider and payment status.

Add Money Requests

Add Money requests may require verification before the amount is credited. A request can remain pending until the submitted payment details and evidence are reviewed.

Duplicate or Failed Transactions

If a duplicate debit, failed transaction or other discrepancy occurs, contact support with the transaction/reference details so the matter can be reviewed.

Refund Processing

Where a refund is approved, the refund will normally be initiated to the original payment method used for the transaction. The processing time may depend on the original payment method, banking/payment partner and transaction status.

Eligible refunds are generally processed within 5–7 business days after approval. The actual time for the amount to appear in the customer's account may vary depending on the bank or payment service provider.

Contact Support

For refund or cancellation queries, contact:

Email: arpitagarwal131084@gmail.com

Mobile: +91 7017903529   /   +91 9997991814